General Frequently Asked Questions

Is there an age limit to purchase SPARCS?

To purchase SPARCS - flavour enhancers, you must be over 18.

Where can I buy SPARCS product(s)?

Our SPARCS – flavour enhancers are exclusively available for purchase online at: www.sparcsmix.com

Do I have to create an account to place an order for SPARCS?

Yes, creating an account will give you access and updates on our product(s), prices, events, as well as allow you to track your past and present orders. It also helps you keep in touch with us, in case you need anything.

I am having trouble logging into my customer account. How do I reset my password?

You can easily reset your SPARCS password. Simply click here to reset your password.

How can I make changes to an order that I’ve already placed?

We advise you to get in touch with us at [email protected] or through the Live Chat option on the website, from 08:00 AM – 22:00 PM GST, 7 days a week. However, please note that once an order has been placed, we immediately process it. Therefore, changes or cancellation of an orders is only possible, if the order has not been shipped.

How can I cancel an order that I’ve already placed?

We advise you to get in touch with us at [email protected] or through the Live Chat option on the website, from 08:00 AM – 22:00 PM GST, 7 days a week. However, please note that once an order has been placed, we immediately process it. Therefore, cancellation of an order is only possible, if the order has not been shipped.

How do I contact your company if my question isn’t answered here?

You can get in touch with us through the following ways:
  • Live chat option on the website from 08:00 AM – 22:00 PM GST, 7 days a week
  • Drop us an email at [email protected] and we will get back to you within 1 working day.

What should I do if the SPARCS product that I want is out of stock?

We would recommend creating an account with us so that you can stay update to date with us. Once the product is available again, you will receive a notification on its availability.

How do you use my data?

We may disclose your personal information pertaining to your order, to other parties we work with (such as delivery service providers) in order to process, deliver your order, and to keep you informed of any updates regarding your order. Please see our Privacy Policy for more information.

What should I do if I’ve placed an order, but haven’t received a confirmation?

Didn’t receive a confirmation email? Please make sure to check your spam/junk folders in the event it might have made its way there. In case you need further assistance, please get in touch with us at [email protected]

How do I unsubscribe from SPARCSMIX newsletters?

If you wish to unsubscribe from our newsletters, please follow the steps below:
Step1: Login to your account
Step2: Click on newsletter subscription
Step3: Click on unsubscribe

How do I delete my SPARCSMIX account?

If you wish to delete your SPARCSMIX account, please follow the steps below:
Step1: Login to your SPARCSMIX account
Step2: Click on My Account
Step3: Click on Privacy Tools
Step4: Delete account
Once you have deleted your SPARCSMIX account, we will not hold any data related to your account.

How long do you keep my data?

If you have not logged into your SPARCSMIX account for 6 months, you will receive an email from us to login within 30 calendar days. If no login attempt is made within the 30 calendar days, we will delete your SPARCSMIX account and all data related to it.

Where can I buy shisha flavours?

Our Al Fakher shisha section on: www.hookah-shisha.com

Where to buy Al Fakher products in Germany?

Our Al Fakher flavours are exclusively available for online purchase in Germany at: www.alfakhershop.de

Where to buy Al Fakher product in Egypt?

Our AL Fakher flavours are exclusively available for online purchase in Egypt at: www.alfakhershop-eg.com

Payment Frequently Asked Questions

What payment methods do you accept?

We want to make your purchasing experience fast and easy. So, when it’s time to purchase your SPARCSMIX, you can use the following payment options:
  • VISA
  • MasterCard
  • Cash on delivery (available for Iraq and Russia only)

What is your returns policy?

You can visit our Refund & Return Policy page by clicking here

When can I expect my refund?

Once we receive the returned product(s), and as long as the items meet the requirements of our Return Policy, we will process your return and issue a refund to your original form of payment. Refund may take between 14-21 business days. We’ll send you an email to let you know we’ve issued the refund. Please note that this refund will be made in the currency used to pay for the original transaction.

If I cancel/return my SPARCSMIX order will I get a refund?

For complete information on your refund, please visit our Refund & Return Policy.